********** experience with NO COVID Protocols

On the 19 December I placed a Netflorist order for my anniversary to my husband. I am very dissatisfied at the delivery. The balloon was not on the picnic basket but rather the floor. The cake was box was soaked! The delivery guy goes away without giving chocolates only to come back and give it to my gardener! Where are Covid protocols!? I don’t eat out or let my gardener touch anything we use due to my health condition. I am utterly disgusted by this experience and hugely disappointed as my husband had to keep running to the gate for the order that was not put together by Netflorist! The value of the order was quite abit for pathetic experience!

I emailed and called Netflorist to only receive a response late yesterday evening informing that of the less than substandard experience. They offered a less than 10% refund for gift that over a R1000.

I find the refund quite insulting as I have been a long standing customer with Netflorist!

Also this was not just any gift it was our anniversary hence the need for attention to detail! Your driver made my husband go up and down the driveway for items that were not put together and items he forgot! This is appalling!

Further to this no Covid Protocols were adhered to which is a huge concern as result we did not even eat the cake I ordered!

This is unacceptable and gravely insulting!

I am not sure if you are aware but I also call in to log the compliant about the wet box of cake which was inedible and the chocolate box which was handed to the Gardner and the ballon which was on the floor.

All of the above in edition to lack of Covid protocols and appalling customer experience! I’m sorry R150 does not cover that and as such being a long standing customer as per Netflorist promises I am dissatisfied with delivery and would like the refund for the add on that was not eatable due to lack of hygiene displayed!

I suggest you don’t have freelancers doing deliveries because it leads to pathetic experience as such.

Also the fact that this is taking so long to be resolved in addition to inconvenience experience is outrageous to say the least!