Highly disappointed with the poor service received from Net florist

Highly disappointed with the poor service received from Net florist.

I ordered on the 28 May 2019 and requested delivery for the 31 May 2019 to a business address for a surprise, however the whole day had passed and I haven’t received the delivery.I had to personally call in at 16:00pm and inquired about the where about of my delivery. You guys are the best spoilers around and I would not recommend to any of my family and friends from this poor service. Your apologies from your call center agent will never rectify the damage which you guys have already done as well as your R100 voucher.

When I called the agent apologies and mentioned they could do delivery however to a home address and they delivery is from 8 30am until 5 30pm, I provided a house address and I expected receipt of delivery at 5pm and cancelled all plans in order to receive the item before leaving.

I then receive a call from the agent mentioning that the driver was outside as I should open up. I waited 10 minutes on the roadside waiting to see where’s the driver, I then told the agent person to transfer me to the driver to see his where about, when I had a conversation with the driver he mentioned he was still on the main road which is already 15 minutes away from my premises. On two occasions I received false calls that the driver was outside and when I go out I noticed the delivery guy is not there.

At 19:15 pm the agent person tries calling me again by then I then decided to leave because your staff at Net florist **** about the promised delivery time as well as it was too late.