Highly Disappointed

I am writing this as an extremely unhappy customer this morning. I have place an order a week ago that had to be delivered on Tuesday for friends that are returning back to EU. I still have not received the items I ordered even after having provided proof of payment from my bank. I had to make a number of calls to Netflorist to ask what is happening and every time I am being told, they are investigating and tracking. The money is out of my account, my miles has been used also and no items have been received for my order. Being a loyal supporter of this company for years has just gone out the drain. The 1 time I needed them to really deliver, they have been 1 big disappointment.