Heartbroken: SAME DAY DELIVERY on a personal gift NOT so SAME DAY DELIVERY

When you advertise: SAME DAY DELIVERY - it should be SAME DAY DELIVERY. I have bought 12 roses yesterday morning around 11am for same day delivery. There was no message stating that it may not be same day. When I got to the offices where the gift was supposed to be delivered, there was nothing. This was at 4pm so I've decided to call and find out where the delivery is. I was advised that the normal delivery time ends at 5:30pm so I had to stall the recipient to work late in an attempt to have the gift delivered. We sat there till 7pm and eventually left. I received an email stating that they were unable to deliver the gift and a fresh one will be sent. I phoned them now and the only feedback I got was that it is on the delivery list and has not been dispatched yet. I asked when it will dispatch and I was advised that it will dispatch at 11am. Yesterday, the reason for delay was that there were about 20 orders to be delivered and today there is only 10 orders to go out from the 11am time slot.

This is not on. This gift may only be 12 roses, but it was such a personal gift. I am absolutely heart broken. I will not recommend NetFlorist to anyone just because of the fact that SAME DAY DELIVERY is advertised, and not followed through. I would strongly suggest that you revamp your check- out systems so that it can check and see if deliveries in a day is too much to handle before taking payment and promising SAME DAY DELIVERY.