Harold's Hotline... not so hot!

I've resorted to HelloPeter as Njabulo from Netflorist assured me his supervisor, Edion, would call me after his meeting at 9am yesterday morning... it must be a lengthy meeting as I am still waiting. Besides the royal mess made with my R500+ order, their customer service is beyond shocking! I ordered 2 items and specifically noted in the remarks that I wanted them delivered together, but they were delivered on different dates because the one item could not be delivered on the day of the order. Naturally 'the customer is always wrong' at Netflorist as it was MY fault for not changing the delivery date the system automatically defaulted to. The fact that I noted for the items to be delivered together was not a factor that Njabulo at the call centre thought was important as he continued blaming me for their lack of attention to detail. Remove the 'special requests' field if you are going to ignore it Netflorist! Not as much as a call back, so thanks for asking for me to rate your service on HelloPeter... I am certainly not going to be 'stroking your ego' as you request your clients to do.