Harold Delivery Fail

<p>This is only my second time using NetFlorist and again the delivery aspect of it is a total fail. I placed an order on the 1st February for delivery on the 6th February. I decided to place my order a few days in advance to ensure it gets delivered on time. Long story short, by their own admission it was dispatched for delivery today (1st Feb 2017) at about 7:15 am and still the gift was not delivered. Instead i get an email titled 'Non-Delivery' at 15:47 stating that they attempted to make delivery but the 'recipient had already left work'</p> <p> </p> <p>Due to the bad experience i had the first time i decided to call them at mid-day to find out the status of my delivery. Bear in mind this order was placed on the 1st Feb, this was not a same day delivery. The lady confirmed it was enroute and i emphasized the fact that my wife would be leaving at 15:00 and i needed her to ensure that the delivery guy was well aware of this. She emphatically responded that i should not worry, he will make it on time. </p> <p> </p> <p>At 14:30 i called again as i had an uneasy feeling, the consultant told me she would contact the driver and get back to me. 30 minutes went by, no call back. I unfortunately did not pay attention to the names at the time. </p> <p> </p> <p>I called again at 15:00 and spoke to a very helpful gentleman by the name of Sean (sp). He contacted the driver who informed him that my delivery was the last on his route. He offered to have it delivered to my home address, i declined as the way i see it, i may as well have walked into a store and delivered it into my wifes hands myself if i wanted it delivered at home. When i called again a few minutes later, i was told the driver would only deliver by 16:30. </p> <p> </p> <p>I then aswked Sean (sp) to just postpone the delivery to tomorrow (7th Feb 2017) as it was now a lost cause. He has however assured me that he spoke to the Pretoria branch and they will ensure my delivery is prioritised. This remains to be seen, a big thank you to Sean (sp), but their system is failing his good service, they really need to pull their socks up and deliver goods on tim.</p> <p> </p> <p>My order ref number is ********** 46 should anyone at NetFlorist decide to follow up on this.</p> <p> </p> <p>Regards</p> <p> </p> <p>Disappointed twice over!! </p>