GREAT SERVICE - NOT!

Ordered a Blue Money Bug Arrangement on 25th of Nov 2015. Order No. ***. Received the item on 26th Nov @ 18:30. On close inspection noticed that the Bug, made of pottery was chipped. Now it was after hours already. I emailed them straight away. Yet in the morning received no response. Phoned them just after 8:00am on the 27th. Spoke to Thando who very friendly said that she will call me back.<br> Never received a call back so phoned @ 12:00 - Thando answered again. Informing me that they can only replace it on Tuesday. I told her that, it will be impossible since the Baby Shower Party I need to go to is the Saturday the 28th. She said that there is nothing they could do about it since there is now no stock. <br> Why did they give me a chipped Bug in the first place ???? Because there was no other stock! Now I am stuck and have to give the gift back for a refund and go to the party empty handed. I thought for such a well known company they would jump at the opportunity to delivery good customer service. Especially since they were in the wrong. I asked to talk to Customer Service or Manager and they were too busy to speak to me.