Goods never delivered

I ordered a valentines flower basket for delivery on 11 February. The delivery never occurred. I phoned Netflorist on 15 February to query delivery and was phoned back by a consultant stating he apologies as delivery never occurred and that delivery will take place the next day. To date, 18 February no delivery has taken place.<br> <br> Netflorist totally spoiled Valentines day! Service is shocking and overall extremely disappointed! <br>