Good Not delivered on time

I Placed an order to have Flowers and chocolates delivered to my wife, for Valentine’s day, using “Netflorist” They did not deliver anything. They did not contact me to apologies. A generated e-mail was sent to say sorry and delivery will be done. At 10h40 on the 15th February, I called to find out what is happening. Lady told me that they will send out the delivery now. Being upset, I started throwing my toys…….. asked for the manager. A gentleman by the name of Dailey Filolo said that he is the manager of the Paulshof branch…. Every answer to my questions and rants were “ How can I help you” which made me more angry. He said that there is nothing that they can do besides put my order on a van and send it out. When I asked why the order was not sent out on Valentine’s day, his response was “they do not know” Their service is disgraceful and their staff is arrogant and of no help. Dailey Filolo is their MANAGER and treated me like he just wanted to get rid of me…. As though my issue did not matter.

I then asked how can he help me make this right since it is there fault. He said I should place an order and he will deliver it next week. They cannot apologies to my wife.

Netflorist is such a huge business, they do not care for their clients and will not take responsibility for their mistakes. They want payment immediately and will deliver when they have time. No respect for their clients.

Money is their only concern – delivering what they promise is optional. I personally will never use them again.