Good and Bad

I recently ordered some sympathy flowers to be delivered on the Thursday. Whey Netflorist contacted the person to deliver them, they were not available until the Saturday, so happy that they agreed to reschedule the delivery, at no extra cost. However, I was informed that they could not find the address, despite sharing a location pin and the recipient had to go to the corner shop to collect them herself. Also,, once again the flowers that were delivered looked nothing like the picture shown on their website. However, after going back to take a screen shot as proof, I see there is a small terms and conditions that states that the flowers are delivered in bud form, which many people are not aware of. I feel this looks less attractive and does not make a first good impression. despite that they will last longer, I would much rather prefer at least some of the flowers to be in bloom so that the recipient can at least see what flowers they are getting and to confirm the colour.