Going the extra mile

I placed an order for an item on netflorist, made payment and awaited delivery.<br> <br> I received an email from Chemorne to say they do not stock the item i ordered. I was quite annoyed as why did they allow me to order it but Chemorne was very helpful and even though I rep**** very late she arranged for the item to be delivered on the scheduled date.<br> Thanks for the great service.