Giving a gift became an administrative nightmare when the delivered incorrectly

<p>After writing off my 1st bad experience with this company (3 days to deliver flowers) , I have to report the 2nd one in 2 months! They delivered the wrong flowers as a bday present. It has taken 3 calls 4 emails and now they say I have to get the person who received the flowers to bring them back to work to have them swapped out. So the receiver of the gift now has to go out of her way to bring the flowers back to work to have them swapped out. </p>