GIFTS UNDELIVERED AND NO FEEDBACK

I ordered a Fathers day gift 13 Jun. Got a message from netflorist on the 19th that it was out for delivery and then got confirmation that it got delivered that day. Spoke to my dad afterwards and then figured out he did not get the gift. I contacted netflorist to ask who signed for it as we did not get it and wanted to track down what happened. I got a call to say sorry it was actually not delivered and they will reschedule the delivery a week later. This is already unacceptable, how can you confirm a delivery was done if nothing was delivered, and then expect your client to wait another week before making that delivery. I told my parents to expect the gift on 5 Jul. Still nothing, I had to contact them again today to get a call again to say it will be delivered this week by 11 Jul. This is crazy 4 weeks later after I have had to follow up 3 times. They charge ridiculous prices and you pay this as you want the special occasion to feel more special and this is what you get. I am furious.