Gift did not reach recipient,12 days later

I placed a same day order with Netflorist.<br> It was my first time,so I needed to register an account, which I did.<br> When I tried to track my order with the number they provided once I paid, it had no information of my order on the system.<br> I spent longer then 10 minutes waiting for them to answer the phone, after which they said everything is fine, but it has not been sent yet.<br> The recipient did not receive the items on the day of the delivery. I was not informed about anything, if there was a name or address error etc.<br> I then assumed the item would be delivered on the following Monday. On monday I received a call asking to confirm the recipient's name and phone number, which I did.<br> Further from that I have had no contact or apology from them regarding what happened to my order.<br> The recipient did not receive anything.<br> Netflorist should not offer same day services if you cannot deliver.