Ghosted by Netflorist

Unfortunately I am forced to give a 1 star rating (there is no option to give zero stars)

I ordered 2 items on 27 July 2020 (Order number ***). The delivery date was for 28 July 2020. I received a call from Netflorist on 27 July 2020 where they advised that the supplier was out of stock for the specific colour. I informed them that I am happy to wait as I wanted the items in the specific colour that I ordered.

I sent an email on 03 August 2020 to follow up on the status of the order. No feedback. Only an automated response with a ticket number. I then went onto the website and sent a message in the chat pop up. I was told that the items were still not in stock and they were not able to confirm when it would be in stock. I told them that I was willing to wait a little bit longer.

I followed up again today (14/08/2020) via the chat pop up (since Netflorist had still not responded to my initial email). I was told that they need to follow up with the supplier and that they would provide me with feedback via email. It is nearly 5pm, and around 2 weeks after placing the order, and still no feedback!

It is becoming quite frustrating given that I have to initiate the follow ups on the order. No one bothers to give feedback. Now I am left to wonder whether I will ever receive the two items.