Fruit Basket

On 11 January, I ordered a basket of fruit from Netflorist for my aunties who live in Johannesburg. The delivery was for 12 January. I phoned my aunties several times that day to find out if the delivery had arrived. At about 4 pm a delivery van arrived here in Elgin, Western Cape. I was so angry and told the courier that the delivery was not for me but from me to my aunties in Johannesburg. She said that she had this address. I looked at the attached card and saw both my aunties and my address were combined. I have bought and sent many things online to other members of my family, in other parts of the world, and not once have I combined both the senders and the receivers' addresses together - so why should I have done that with this order? A while later after the courier had left I received a call from Yanga from Netflorist. She told me that, that was the address that I had given and that it was not her fault I gave the wrong address. I told her that somebody there must have combined the two addresses. I was extremely angry and asked to speak to somebody in authority. She told me that nobody was available. This, however, is the reply I received. BILLED TO Cheryl Robertson Western Cape, South Africa ORDER DATE 11 Jan 2021 CORPORATE ORDER NO. n/a COMPANY NAME n/a RECEIPT/ORDER NO. ***

ITEM NO. DESCRIPTION VALUE QTY DELIVERY TOTAL *** NETF01 - Fruit Gift Basket R 529.95 1 R 89.95 R 619.90 DELIVERY TO Cheryl Robertson 4b Sherry Vilano, 8 Morgan Road, Elgin, Elgin, 0, Western Cape, South Africa Message: DELIVERY DATE 12 Jan 2021 FINAL TOTAL R 619.90

The delivery is for Mrs Phyllis Diesel. I am the sender! NO! that is not the address I supp****. You have messed up and now you are blaming me! Refund my money and I will have no more dealings with Netflorist. The delivery was to Mrs Phyllis Diesel.

Cancel my order I have sent it back. I have told the courier to take back the fruit basket, it was supposed to go to 4b Sherry Villano in Edenvale, in Johannesburg. But it was sent to Elgin, Cape Town. Though I am pleased that I saw it because if that is what a large basket consists of then I would hate to see what a small basket consists of? Cancel my order and give me a refund. I have been a customer of yours for a couple of years. But now I am going to put this onto Hello Peter and tell everyone on social media about my bad experience. And Nandi said that all the managers and anybody in authority was unavailable! Is that how you operate your business? I put in my address with my card details and where it said deliver to, I put in 4b Sherry Villano, 3 Gertzen Street, Edenglen, Edenvale, 1609. Just refund my money. I just wish that I had taken a photo of the measly basket! Cheryl Robertson

Hi Cheryl

We will process your refund, please be advised that we will deduct a 15% handling fee and the delivery charge from the full value of your order as this was not an error from our side. We received this order with the provided details and sent them to the provided address. If this was an error made by Netflorist we would take full responsibility and give you a full refund or redeliver to the correct address at no charge. Kind regards Yanga Maya

However, I had not said that they must go ahead with the refund, because I feel that I am entitled to a full refund as that was a generated receipt and not the page where I put the original details. I would also like to know if Netflorist is cooking their customers by charging for a large basket but sending a small basket, or if it is the florist who received the order. I stopped buying anything through Interflora for the same reason because I paid a fortune for a basket of flowers and when I went to see the person whom I had sent the delivery. It horrified me at the small pot with a few small flowers I saw. When I contacted Interflora they said that they needed proof. I would think that the company should investigate a customer complaint themselves.