Forced to choose from one specific range.

I wanted to order my lady some beautiful lilac roses for valentine's day, but because it's not part of the "Valentine's Day" range , they simply will not do any deliveries from the 12th -15th of February. Phoned their call centre to ask if they could please deliver the specific bouquet for me, but the response I got was simply "Sorry, we cannot." I feel this is beyond bad customer service and they clearly do not have the client's interest at heart.