Flowers ordered

Yesterday I ordered 2 flower bouquets from Netflorist. I don't have a credit card so I paid immediately after I ordered via cellphone banking and sent the proof of payment I received to them via email, just to hear that they don't except a proof of payment like that. This was still in due time for afternoon deliveries. So I took of from work to quickly vo to my bank so that they can send the conformation for me which they immediately did. They cc'd me and I received the email while I was still at the desk. On my query if they received it I was told that they didn't. So I sent it again. Still nothing from them. So I forwarded the one from the bank.....About half an hour after that - when they couldn't sent the order through for delivery any more, it was received by them. That was after i told them that when it was sent the first time I got notice almost immediately that it was delivered. So today the flowers was delivered only after half past 3. BUT- not the order with 2 different bouquets - only one was delivered. On my query they told me they will phone me back....up till now- 16h20 I've heard absolutely nothing from them. I am really disappointed!