Flowers orderd for a birthday

<p>I made an order around 11h00 am, I called around 13h00 to find out how far is it, I was told, it will be delivered in the afternoon after I requested that it should be delivered soon cause the person leaves work at 16h00 and the guy said it will be done by then, I called again around 15h36 pm to find out, some guy said the driver is in that Midrand area, it should be delivered in 10 mins. I called again 16h40 to track it, I was told by a lady the driver is in that area, how come when I was told it will be done in 10 mins when I called at 15h36 PM????????????? NOW SHE HAD A NERVE TO TELL ME THAT I SHOULD GIVE THEM AN ALTERNATIVE ADDRESS WHEN I DO THAT SHE IS TELLING ME THAT THEY WONT BE ABLE TO DELIVER IT TODAY BUT TOMORROW, YOUR INCOSISTENCY IS REALLY ANNOYING AND UNACCEPTABLE. I NEED MY MONEY BACK, IT’S JUST FLOWERS BUT THEY MEANT SOMETHING TO ME AND THE RECEIVER, DEFEATS THE PURPOSE TO HAVE THEM SENT A DAY LATER OF HIS BIRTHDAY.</p> <p> </p> <p>WHAT IS THE POINT OF SAYING SAME DAY DELIVERY IF DELIVERY CANT BE MADE ON TIME AFTER I SPECIFICLY ASKED IF IT CAN BE DONE OR NOT.</p> <p> </p> <p> </p>