FLOWER FLOP

<p>I ordered flowers online from Netflorist on 28.12.2016 for delievery 30.12.2016 for my aunts funeral. The order and payment was excepeted without problems. I contacted netflorist after receiving confirmation to confirm me order and the consultant confirmed all the details. Today 31.12.2016 I was informed that the flowers was never delivered. The consultant I spoke to today said she called and sent me an email which I did notreceived. How is it possible to advise on all media about your excellent delivery and service and then not deliver. Why did the system except my order and money and why did the consultant not advise me of a system error when I called. So if I didnt follow up no one would have called even...I am hurt and disgusted in the service I received. This has been an emotional time with the lossof a mom and Netflorist just made it so much worse.</p>