FLORISTS *********** INDIVIDUALS

Absolutely appalled at the service I have received from this company. On the 14th of September I ordered flowers and chocolates for a colleague who was recently bereaved. My payment was immediately deducted from my account and delivery assured. 15th of September, delivery was received at our offices, but the chocolates were not included, I immediately lodged as complaint. On the 16th of September, I received an email acknowledging my complaint, advising that I could either take the option of a coupon for my next order or a refund, I requested a refund as I don't often use this service. On the 17th of September, I received a second mail advising that my refund would be processed within three to seven days. On the 8th of October, I again mailed to find out when my refund would be processed, as it had now been over two weeks. I received another mail to advise that a follow up would be done with their accounts department and I would receive feedback soonest - ZERO feedback given, no courtesy of a reply mail or telephone call. On the 26th of October, I AGAIN emailed to find out progress with my refund. I received the following reply

"Please accept our apologies for the delay and the inconvenience on our side.

We have attempted to contact you telephonically on *********30 to assist you on the matter raised but we were unsuccessful.

Kindly be advised that the refund has been processed on our side and i have sent an email again to follow up as to why you still do not have the money

Regards Mapaseka"

(At the time calls were made I was in a meeting - I attempted to call back and was not answered).

TODAY IS THE 16TH OF NOVEMBER (TWO MONTHS) AND NO RESOLUTION!

DO NOT DO BUSINESS WITH THIS ORGANIZATION!