First time client....Sorry not again. Worst service i have received in a while.

Ordered an anniversary gift with extras for delivery on the 4th August. On the day of delivery i get an email informing me that the item is not in stock. Eh why doesn't your website list out of stock items? Anyways i got a voucher to enable a purchase of a different item. Another problem! Voucher is R200 shy of what i originally paid. After a day of back and forth with the call center, online chat agents, and email correspondence this issue is resolved. So yaaay i thought, let me order another item and save my relationship. So i find similar items and attempt to purchase and guess what? The voucher does not WORK! So another call to the call centre were i am informed the voucher indeed does work however the item i am trying to order is not in stock nor are there any similar alternatives!!! With my blood boiling i asked for a refund and guess what? It will take 10 working days to get MY MONEY back? As a first time client this service is disappointing, I will never make use of Netflorist again. Thank you for NOTHING