First Netflorist experience

I placed an order on the 1st of Feb 2022. Expected delivery date was the 8th of Feb 2022. I spoke to an agent of their website who said it will definitely be delivered on the 8th and latest 8PM. So I waited until 8PM and nothing arrived. I then opened the chat again and a different agent responded and said that there is a stock issue and the order is stuck in production due to this. How was there a stock issue when I placed the order a week ago? Why didn't anyone contact me to tell me there is an issue and my order will be late? He then continued to say that he will check if it can be delivered on the 9th of Feb 2022. On the 9th I opened the chat again and asked to confirm if the order will be delivered today. Again a different agent responded and told me that the delivery is scheduled for the 10th of Feb 2022. I then called *** and spoke to a lady who said it will definitely be delivered on the 9th of Feb 2022. Today is the 10th of Feb 2022 and I am still waiting for my order from Netflorist to be delivered.