First day significance ruined

On 7th December 2017 at 08H30 I placed an order for flowers to be delivered to my wife's office to congratulate on the new job and her first day in office, I called countless times to check on the order and was informed it's enroute, finally at 15h00 when I called I was told the driver had handed in the vehicle and my order had not been loaded from the beginning, I was then told the order wud be prioritised for the next day, I asked for it to be delivered today for a reason and the nerve to tell me it left behind! I am also dissapointed that I had to call to be told my wife's flowers wud not be delivered as per my request instead they've decided on my behalf to move her special day to Friday, it's sad that we have to part this way netflorist, thank you for the sincere apology also