Faulty Item - Hallmark Red Ladies Watch

Order number: ********** 75 - valentine's day order Item no: ********** 60

This item (Hallmark Red Ladies Watch) had a problem and it was not working. I requested for a return and it was collected on Monday 18 Feb. From then I never heard anything from anyone at Netflorist. I started making follows ups in the first week of March and the consultants kept putting me on hold for 10 plus minutes. 04 April 2019 - Spoke with Lyle Fritz who promised to help me but he didn't deliver as promised. He went Mia. 02 May - Spoke with Nthabiseng, she also did the same thing. 13 May - called again spoke with Warren, he put me on hold for 15+ minutes until I decided to hang up.

Over and above everything in the same order I had ordered a box of Lindt chocolates which was never delivered and I paid for it.

What frustrates me is that 3 months later a big company like NETFLORIST is struggling to repair a simply watch and they are failing to give me update. This is the most frustrating experience one had to go through.