False Promises/Poor Service

AUTO RESPONSE Ticket Received - RECEIPT/ORDER NO: ***

Good Day

Please advise what sort of service Netflorist provides.

The order below was placed for delivery on 9 January for my nephew's birthday.

Only the Biltong Box was delivered. What happened to the personalised Mug?

I called Netflorist & the consultant refused to out me through to the manager & said they will add a complimentary box of chocolate with the mug. I also sent an email & it was acknowledged but no response/feedback received.

My sister who placed the order, received an email on 12 January stating the below:

"We, unfortunately, can't get our Personalised Number Birthday Mug delivered to Keshnee Pillay on 12 Jan 2021 as you had initially planned.

We assure you that they will have their surprise delivered to them with priority on the 13 Jan 2021 instead.

We’re so sorry for the inconvenience and the disappointment we have caused".

Today is the 14th of January & still didn't receive the mug or surprise gift. Since the 9th, my order is left incomplete. This is not the first time that Netflorist has been a "let down".

Customers should refrain from ordering with Netflorist, rather use TakeaLot & other line platforms that's reliable.

Netflorist should just refund me the R544 as their service is unreliable !!! No one cares a damn !!!

My nephew's birthday has past & that special moment of him receiving his gifts, is lost. I want feedback regarding this poor service delivery & compensation. I will not accept an apology as this is not unacceptable.