False/ misleading representation by NetFlorist

I am beyond disappointed in the service I received from NetFlorist, even more so since they promise 100% customer satisfaction. I'm certain that this is false representation that can be deemed ******** in terms of the Consumer Protection Act.

I ordered gifts for my sister's birthday on 15 January 2019, to be delivered on her birthday 18 January and she has still not received the gifts. I called their call centre three times over the weekend and they didn't sound apologetic at all and put the blame on their courier services. No one from their side even tried to contact me to let me know of the delay.

I would advise that to avoid dissappointments, never to use NetFlorist again.