FALSE DELIVERY CONFIRMATIONS, NO FOLLOW UPS ON EMAILS, NO COURTESY GIFTS FOR BAD SERVICE

I am deeply disappointed with the service of Netflorist!! I placed 2 orders on the 12th June and only one was delivered. On sending an enquiry yesterday to Netflorist, I received a ticket number but no further response was received. The tracking reflected order not delivered as yet. The recipient also confirmed no delivery on the 12, 13th and 14th. I checked the tracking again on their website today again and it mysteriously confirmed delivery. When I checked with the recipient she said that the flowers were not delivered! On talking to one of their agents who made me hold for over 15 minutes today Siohle, she advised that the florist did not receive the order?? I asked her how then can their site confirm the delivery if no one actually delivered anything? Had I not spoken to the recipient, I never would have known. How many other people are they not delivering flowers to? She just said its a system glitch which it cannot be because 'someone' had to confirm delivery. If its a system glitch that happens all the time, surely it should be fixed?? This appears *********! The agent refused a courtesy gift to the recipient saying that it is an outlined area. Pietermaritzburg -residential is not an outlined area?? She confirmed had it not been an outlined area, they would have received a courtesy gift. Netflorist has options on delivery that is nationwide and those delivered in certain places. If it was a so called outlined area, shouldn't the customer be notified?? We use Netflorist to deliver flowers for our company throughout South Africa. This bad experience had made me lose trust in thier service and I don't think we would want to authorise the use of Netflorist again . There is no recourse for bad service or no service in this case. Customers have to just accept whether they deliver or not. Their prices are quiet expensive. A lot of money lost when there's no delivery. I have never had such bad service before.