False Advertising on website and ********

I made an order on the 21st of July from their website and they confirmed delivery of my order for the 23rd of July (which was a gift order I had already told a friend to expect a delivery). On the 22nd they call me and told me they can not deliver my order as the product I had ordered has been discontinued (even though it was still on their website). So I asked for a refund to my bank account, I sent my banking details to a lady called Elizabeth whom I spoke to over the phone requesting for a refund into my account. On the 28th of July they sent me an email saying my refund has been processed and will take 72hours to reflect on my bank account. Today is the 6th of August (more than 72 hours later!!!!) and nothing has been deposited into my account. I have been calling them this whole week and no one has been able to help or send proof that they have paid for my refund. I requested for the refunds department telephone number so I can call them directly and was told they’re only reachable via email cause they’re working from home (????). I am frustrated and furious cause I have been wasting my airtime this whole week calling every single day following up on my refund, and the refund department cannot even respond to their internal emails. I have used Netflorist a number of times and trusted them, I did not know that they now **** people. If a product is discontinued it should not even be appearing on your website as available stock. @Netflorist please pay back my money and stop giving me the runaround. Everyone else please be careful of Netflorist, they do false advertising on their website (********!!!!) and once they’ve taken your money you will be given the runaround for your refund.