FALSE ADVERTISING

I placed an order yesterday for a special on Netflorist, the special was for 12 roses and a Ferrero special. I received the flowers but no chocolates. I called them and spoke to A VERY RUDE AND UNFRIENDLY LADY who proceeded to tell me so nonsense about the name of the special and that's why I did not received the chocolates. My invoice clearly states that I paid for roses and chocolates. THIS IS FALSE ADVERTISING AND I WILL NEVER USE THEM AGAIN.