Failure to follow delivery instructions

I placed an order on the 20th of April 2016 to be delivered on the 21st April 2016 for specific instructions as to whom should the gift be delivered to and who is to sign for it. The driver decides to drop off the gift to some random person and no one in my husband's company seems to know where the gift is.<br> <br> I am told the driver was unable to get hold of the receiver.<br> <br> Why was i not contacted and advised of this so that i could advise an alternative person whom i know and trust to receive the gift on his behalf.<br> <br> Secondly when i contacted the call center i was told it was left at reception. Hubby goes to reception and the lady knows nothing about a delivery for him. i then spent 45 min to 1 hour on the phone with the call center trying to figure out where the gift was.<br> <br> Why is there a section for special instructions if they are going to be ignored ?<br> <br> Not impressed and unhappy