Failure to deliver & lies

I ordered a personalised Christmas gift for my wife on the 17th of December 2020 with delivery date on the 18th. On the 20th, I followed up, and the call centre agent asked if I was home as the driver was 15 mins away. I stayed home the entire day yet no delivery was made. Further enquiries were made with long phone calls (>60 mins), and the gift was rescheduled with the addition of apology chocolates for the 23rd. Again, no delivery was made. I was again promised delivery on the 24th (this time that my parcel was on the truck and listed as the first item for delivery).

It is now the 29th of December, and I have still been unable to give my wife the Christmas gift ordered from Netflorist.

After years of using Netflorist for special occasions, this will now be my final interaction.