Failure to deliver by Netflorist

I am extremely disappointed in the lack of professionalism that Netflorist has afforded me. The Netflorist team should really be ashamed of themselves. No one affords me the simple courtesy to check if the order date changed would it impact the fact that the recipient who is on holiday and if they will still be there.

I made the order on Monday the 17, made payments on the 18th and on the 19th I called them to confirm if they had received payments as they had not communicated with me, I sent several emails and made numerous calls. I also called them again to fix mistakes on the delivery note which had my name instead of the recipientant. It’s her birthday today this is not something small and the bigger issue is not a single person picked up the phone to tell me what is going on. Instead, I got a "sorry to inform you", email which said nothing in itself. Rightfully speaking Netflorist have made they issues mine for a service I paid for at the expectation of a delivery made on a date set by Netflorist being the 20th. It's the 22nd of December and still they have failed to make delivery this is more than 3 days later. For a company that claim they do same day delivery and assure 100 % satisfaction.

I feel Netflorist has performed poorly and I extremely disappointed in the lack of communication. I am a strong believer in being accountable for what you promise a client.