Failure to deliver

To whom it may concern

I placed order ********** 60 on 05 June 2018 with a delivery date of 08 June 2018. Please take note that this delivery was meant as a birthday delivery for my best friend's 30th. I did not receive any feedback or any form of notification that this order could not be delivered or not be met on the 8th of June. I then contacted your support line ( ********** ) and they told me that the item was not successfully delivered to Polokwane, thus, resulting in the order not being met for the 8th of June.

I feel as if NetFlorist failed in service delivery, as the website explicitly stated that a delivery for the 8th was possible, nation wide. And this delivery is for my best friend, for her 30th. Obviously you can imagine the disappointment I feel knowing that she would not receive her 30th birthday gift indicated as possible by NetFlorist.

I am awaiting a reply from you as to how or when Netflorist will address this or fix this isssue.

Regards,

Gerard Gouws.