FailFlorist - Incompitant delivery service

On the 3rd of Feb 2016 I placed my order online. As my Boyfriend is in the public eye and has an intricate working situation, I had colleagues organise the day so he could be in the office on Friday the 12th. Everyone was very excited and couldn't wait for the surprize to be delivered. Well guess what... its the 15th of February 15h15 and still no delivery. I'm frustrated, angry, disappointed and has lost all faith in this organisation. They are unprofessional and does not have any work ethic. I'm so furious I can scream. They have made a fool of me and this beautiful occasion. So vexed. I hope their apology is worth my time. Caller assistants are untrained and has no counter solution to assist the situation. Called now for the 3rd time (because no one calls me back) Asked to speak to someone in management who can actually assist me - no can do - they are all in a meeting. Now why does that not surprize me.. typing this whilst holding the line.. again... Future users, just pass on by when considering FAILFlorist...