Failed to deliver

On the 7th of November I phone Netflorist call centre and placed an order and everything was completed at 09:27. Order was pink roses and chocolate which came to a total of +-R450.00. When I placed my order I asked the consult (Monique) when do the do deliveries and I was told after 12pm.

I called the call centre after 2pm because flowers were not received by the recipient and the lady who assist me told she can't get hold of the driver. I phoned again and I advised the person I spoke to that the recipient is at work till 2 and she asked me that the driver will deliver in 20 minutes and the time was 15:30. At 15:50 i phoned again and told the lady to cancel my order because the recipient has left the building who confirmed that she has cancelled my order.

Few minutes after I received and email advising that the driver has left the building and th is was aftert 4pm. I phoned the contact centre again and I spoke to a guy who told me that my order was not cancelled, he kept me on hold for over 10 minutes the dropped the call on me. I phoned again I spoke to another Monique who confirmed that order has been cancelled.

Here's my frustration I called in before 10 and I made payment and forwarded proof of payment because the whole purpose was to get flowers and chocolates delivered before 1pm to brighten someone's day who's going through a rough time. Getting a gift at the office after 4pm, what purpose does it serve. Worse part I was told I would only get my refund in 4 to 7 working days, how unfair is all of this?

I was really disappointed with the service and the way I was treated.

My order number ********** 88.