Failed Quality Check & Zero Customer Centricity

<p>I ordered a personalised bottle of wine for my partner with a memorable quote on the label. This was to celebrate Valentine's day. Unfortunately Netflorist got my partner’s name wrong on the label.</p> <p> </p> <p>I've been scarred by Netflorist last year as well - because they delivered to the business premises in the wee hours of the night??? Valentines last year was ruined for me.</p> <p> </p> <p>For a business who has "CUSTOMER CARE We deliver customer care excellence" they sure know how to mess things up & then do not provide realistic solutions. Obviously no one bothers to respond to email complaints to the company - hence me posting this note online. I will be sure to mention this on other social media platforms as well - just so they realise that they are in business because of us! </p> <p> </p> <p>Oh, and Netflorist, if your staff bother to follow up - evidently special messages and occasions isn’t really your thing – you should close shop because you obviously do not respect nor care for your clients.</p>