FAILED ME ON MY MOTHERS BIRTHDAY!

I tried to place an order early this morning on their website, only to find that their payment portal is not working and you have to phone in. After phoning in I got the order placed. I made sure to request from them that delivery must take place before 15:00 as the recipient will not be at the office after this time and will only return the following week Tuesday. Hence the importance of the deliver before 15:00 otherwise the order is completely redundant.

I checked in constantly throughout the day on their live chat to ensure delivery is made on time, but the only response I got was that they cannot guarantee delivery on time.

And guess what!!! 15:00 came and no delivery. When I phoned in and demanded that someone phones the driver to find out an ETA a response was that the driver is still far.

The order can now be chucked away because there is nobody to receive it. Where are the days that a company still tries to make an effort to deliver great service? Nope, today you are merely a number as they just don’t care.

Thank you Netflorist for FAILING me on my mother’s birthday!