Failed Delivery: Birthday Gift Not Received

I'm extremely disappointed with the service I've received from Netflorist. My husband ordered a birthday gift on June 17th to be delivered on June 20th, but it never arrived. Despite multiple follow-up calls, we were given excuses and no updates. After being told their driver's car broke down on Saturday (after no mention of issues on Friday), we rescheduled the delivery for Monday, June 23rd. However, it's now midday on the 23rd and the gift still hasn't arrived. The lack of communication and delayed delivery is unacceptable, especially for a birthday gift that was supposed to bring a smile.