Extremely Unreliable and Poor Service

My first and last experience using Netflorist. I am completely irritated and disappointed at the appalling service I received. I placed an order for Delivery on 12/02/18. The delivery date I selected was 14/02/18. On the morning of 14/02/18 at around about 08h00 am, when I checked the tracking page for my order it showed "In Transit".

I was under the impression that this meant that is out for delivery, however to my unpleasant surprise I got an email at 14h27 , stating that my order was out for delivery. I do not quite understand why the order tracking page stated "In Transit", but it technically wasn't. I feel that I have been deceived into thinking my order was out for delivery, but it wasn't. This should've only changed to "In Transit" after it's actually left the building. I feel that this is very *********.

To date, my order still hasn't been delivered, still saying "In Transit" and I haven't received any update or feedback whatsoever. I also tried contacting the call center, but I was placed on hold multiple times. I am currently trying to get my money refunded and shall never make use of NetFlorist again!!

Very unhappy customer....