Extremely terrible experience

I urge as many people as possible not to place their orders on Netflorist I have received the worst customer service ever. I ordered a gift which was due to arrive on the 5th of May for a relative, it goes without saying that the gift never came on the day intended I then asked them to refund me back my funds and they assured me it generally takes 5 to 7 working days for refunds to go through. I followed up with one of their agents on the 12th of May who assured me I’d have my funds returned to me at least by the 14, today it’s the 15th I’m having to fight to be compensated back what I’m owed and the agents are making all sorts of excuses you can imagine this is really upsetting that I have to go to such lengths to have my money paid back to me.