Extremely poor service and bad customer care

Flowers were delivered to the wrong address and no information was given to the person who received the flowers. Took walking around the neighbourhood at night knocking on doors to find where they were delivered.

The response from Netflorist, verbatim was: "Thank you for contacting NetFlorist. Please accept our sincerest apologies for the inconvenience caused, we do understand how this has affected the entire feeling and we hope we can retain you as a customer in the nearer future.....We will now be closing the ticket as resolved."

Extremely poor service and even worse resolution to a bad situation.