Extremely poor service

I have placed a valentines order with Netflorist (order number ***) on Thursday and realized that the delivery date was only Monday 17th February 2025. I cancelled the order and requested a refund which said they would do. Shortly afterwards i placed another order (order number ***) and the delivery date was 14 February 2025 which i was happy with. However the order was never delivered even not on their cut off time which was 20h00 that day. This is the second time i had a bad experience with netflorist and would like the public to know not to trust them or support them anymore. I am sure that I would never make use of their service or recommend them to anyone. I am actually sad that i had to choose a star to rate them. They are in my eyes not 1 star worth.