Extremely dissapointed!!!
<p>I had a very unsettling experience this past weekend with NetFlorist. In celebration of Mother’s Day I ordered a flower bouquet online to be delivered to my mother. The order was confirmed to be delivered on 7 May in the location I requested (it was indicated that delivery on the Sunday was not possible, which I was 100% comfortable with). I made the payment immediately and received the order number and confirmation of delivery to take place on 7 May. I followed up again telephonically on Saturday morning (as the online tracking method was unavailable) and was assured that the bouquet will still be delivered on 7 May before 17:30. Later Saturday afternoon, I received an email to inform me that unfortunately delivery will (after all) not be possible in the area I requested and that I can rather choose a hamper to be delivered the next day. After phoning directly (and the call not being answered), I spoke to another agent at the call centre, who was not particularly helpful, but then also informed me that even if I opted for a hamper, it will only be delivered the following Tuesday/Wednesday (long after Mother’s Day). Not only did this mean that I’ve paid for something that I will not receive, but it also did not leave me any time to make alternative arrangements for a gift/flowers. If I had known it couldn’t be delivered, I would have made alternative arrangements and not order anything at all. I was extremely disappointed, but not as disappointed as my mother who did not receive her gift as promised on Mother’s Day. I really thought that for such a well-known, special day, more effort would have been made to ensure all mothers receive their special gifts on this day as promised. </p>