Extremely Disappointed – Missed Delivery Again Despite Ordering Weeks in Advance

I am extremely disappointed with NetFlorist’s declining service quality. I placed an order for birthday flowers on 5 November for delivery on 22 November – more than two weeks in advance. Despite ordering early to avoid any issues, the delivery never arrived, and the recipient did not receive any communication from NetFlorist.

I tried calling for an update and couldn’t get through. I emailed asking for assistance and eventually had to request a refund because it was clear the order would not be delivered on time.

What makes this worse is that this is not the first time. I experienced a similar failure during the Valentine’s weekend earlier this year, which made me avoid using them for that period. But clearly, the issue is not limited to peak seasons.

At this point, I honestly do not understand who plans their delivery routes or how orders are managed. The service has deteriorated to the point where I will have to stop using NetFlorist completely.

Highly disappointing. Would not recommend.