Extremely disappointed in level of service

On 12 Feb I placed an order for delivery on 14 Feb.

After payment have been made and confirmation online from the website, I received an email stating the following NO SUCH ORDER FOUND AN ERROR HAS OCCURED.

Needless to say, I tried to phone the customer service help line.

I spoke to somebody who had me on hold without being able to assist. I was put on hold again after which the call was dropped.

On the 13th they were phoned again, upon which it was confirmed that they had system issues and I was assured that delivery will take place on the 14th.

14th came and went without any delivery.

Today 15th I received an email stating that the delivery was attempted but nobody was home. This is a business that operates from 8h00 to 17h00 weekdays, how is nobody home?

When trying to phone them on ***the call can’t be completed because "The dialed number is unobtainable"

Either deliver today or give me my money back. This company makes promises that they can’t keep.

Staff manning the helpline needs training or should be aware of any issues and communicate it as such.

The lady I spoke to that hung up on me, is a liability to your company and should be reprimanded.