Extremely disappointed by netflorist services - zero credibility, integrity, reliability..

Extremely disappointed by your failure to keep your promise to deliver my sister's gift on her birthday today. Your records kept indicating that delivery will be done today by 17H00, only when I phoned netflorist I was informed delivery can only be done a day after my sister's birthday - tomorrow. Extremely poor customer service - lack of communication, **** to me till now delivery date indicates today at 17h00. Order number***. Pooooh, thumbs down to netflorist, no value for money.