Extremely bad service from Netflorist

<p>Order flowers on 1 Feb which were delivered on 3 Feb. The flowers were sagging and there was 100's of little sppiders. I phoned and spoke to and emailed Tebogo, Lerato and Valentino. I also emailed Care@netflorist and ********** Both Valentino and Lerato phoned me and confirmed they would collect and refund me. They collected on 6 Feb and send several emails confirmong my collection and order. Up till today Ihave not received my refunf from Netflorist</p> <p> </p>