Extremely bad service

i am disappointed and angry at the same time. I ordered a gift from Netflorist last year June( a month before my husband's birthday). i gave them a month because i didnt want any surprises ,little did i know i was up for the biggest surprise ever. To date, i havent received the gift. we even joke about it and say maybe it will be delivered on your next birthday.... i have called many times, sent emails, inbox on facebook but still,,, the service is extremely bad...to think i have ordered from them many times before, i regret it big time..