Extremely bad service

<p>Bought flowers and chocolates on 24/02/2017 from netflorist online, they never delivered, I asked for a refund they said it will clear into my account in 7 working days, it's been over a month and they still have not paid me back! I sent a formal complaint via email, they didn't even acknowledge my email instead they keep sending me marketing emails! I have never had such bad service!</p>